Mindful for Government

All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


Learn more about this page

Management Portal Operational
Mindful Insights Operational
Mindful API Operational
Mindful Scheduler Widgets Operational
Notifications Operational
Datastore Operational
Mindful Callback Voice - Americas, US East Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - November 2025 (no downtime expected) Nov 6, 2025 22:00 - Nov 7, 2025 01:00 EST

We will be performing regular monthly maintenance on Mindful Callback at this time. No downtime or caller impact is expected.
Posted on Oct 30, 2025 - 10:48 EDT
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Mindful Insights - service degradation
Resolved - This incident has been resolved.

A formal RCA will be submitted for completion and available for clients upon request.
Oct 30, 15:44 EDT
Identified - An issue with Mindful Insights has been identified. The engineering team is gathering further information and is working on a resolution.

Issue: Call number data not matching between Call Details and Insights
Oct 29, 16:00 EDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Mindful Insights - performance degradation
Resolved - Our health metrics indicate that all Mindful services are resolved and in a healthy state. If you should experience any issues or have additional questions, please reach out and submit a case via the support channel.
Oct 21, 12:26 EDT
Monitoring - Our 3rd party cloud provider has taken action to mitigate identified issues. While they continue to monitor services, our health metrics indicate that Scheduler Widgets and our API endpoints are now fully recovered and operational. Mindful Insights continues to experience service degradation as processing of data has been delayed. We will continue to monitor and provide updates as necessary to ensure recovery of all Mindful services.
Oct 20, 20:33 EDT
Update - Our 3rd party cloud provider has observed signs of their services returning to a healthy state following latest mitigation actions. Mindful components such as APIs, Scheduler Widgets and Insights continue to experience service degradation as recovery steps take place. We will continue to monitor the situation and provide updates as necessary.
Oct 20, 14:36 EDT
Investigating - Our 3rd party cloud provider is experiencing service degradation which is causing Mindful's historical reporting to be inaccurate. There is no data loss at this time, however, the processing of the data has been delayed. Historical reports in Mindful Insights are currently being impacted. We will continue to monitor the situation and provide updates as necessary.
Oct 20, 09:54 EDT
Oct 20, 2025
← Incident History Powered by Atlassian Statuspage